Return/Refund Policy

At THEARTWALA.COM, quality is our priority. We go great lengths to make sure you get the finest quality wallpaper just the way you visualised it here. However, we do recognize that under some circumstances you may wish to return your wallpaper. Under the Terms & Conditions of our Returns Policy;

You may return your wallpaper in case of:

Damaged or tampered wallpaper order packaging at the time of receipt.

Please Note: THEARTWALA.COM is not responsible for any damage that happens during shipment and is therefore not liable to offer any return in case such a scenario arises.

Return in Case of Tampered Packaging

If at the time of receipt, you find your order packaging to be open, damaged or tampered with, we strongly recommend that you DO NOT accept your order. In such cases you must:

Insist that the courier take the order back.

Inform us immediately (within 24 hours) at +91 8130701124

Return in Case of Defect/Incorrect Order

If there is a discrepancy between the orders you placed and received, please:

Notify us about the discrepancy by sending an email to theartwala.com@gmail.com within 24 hours of order receipt. Please state your order number.

Send us a photo highlighting the discrepancy in your order within 24 hours at theartwala.com@gmail.com.

Send us back the order in its original shipping package within 5 working days.

Please Note: In case you want to return your damaged/incorrect/defective wallpaper back to us, you will need to bear the applicable shipping and handling costs involved in the process.